General FAQ (Frequently Asked Questions)

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What services does Smart Journey offer?

We provide tour packages in East Java & Bali, flight tickets, car rentals, and special tours according to your needs.

Can I change or cancel my booking?

Depending on the package policy, changes or cancellations may be subject to a fee. Contact our customer service for further assistance.

How to book a tour package?

Order easily through our website "www.sawahjayatour.com", Articel How To Book? contact us via WhatsApp, or visit our office. Our team is ready to help!

Is there travel insurance?

Yes, some of our packages include Travel Insurance by Jasaraharja Putera for extra protection during your vacation. Ask us when booking.

Is the price inclusive of airfare and hotel?

Yes, some of our packages include airfare, accommodation, and transportation during the tour. Check the package details for more information.

How to pay?

Payment can be made via bank transfer, Paypal & Payoneer. which we have embedded in the footer page. Your order will be confirmed after payment is received.

Are there any tour packages for groups?

Sure! We provide group packages at special prices. Contact us for the best deals.

What to do if there is a problem during the trip?

Contact our tour guide or our customer service team who are ready to help 24/7.

How to contact customer service?

We are ready to help! Contact us via WhatsApp 085212347289 and email: Info@sawahjayatrans.com

Is there a Honeymoon package?

Of course! We offer romantic honeymoon packages to various dream destinations, such as Bali, Nusa Penida & Bromo. This package includes luxurious accommodation, candlelight dinner, couple spa, and other exclusive experiences.